Customer Portal enables you to provide customers with highly personalized, interactive service on the Web. Your customers will be able to receive answers to their questions, complete transactions, submit support issues and query your knowledge base. With an open line of communication, and a range of self-service options, you'll boost customer satisfaction as well as long-term retention. If you already have customer information in your Dynamics 365 - you can quickly and securely provide your customers with access through a web portal.
The rise of customer self-service and the need for greater customer satisfaction should have you looking at Portals as an excellent addition to your customer’s tool box. With the release of Microsoft Dynamics 365, you are entitled to one portal license with any Enterprise App (Sales, Customer Service, Project Service, Field Service) or Plan purchase. This is a great opportunity to introduce your customers to the benefits of this solution that can help them increase their digital capabilities. There are several portals to choose from, including Employee and Customer Self-Service, Community, Partner, Field Service, Project Service Automation, and Events.