Improve satisfaction and productivity

Real-time scheduling and mobile productivity

There has been a marked shift in the way customers view “good service” in recent years. Everything- as-a-Service is becoming part of the conversation, and this directly affects field service.

Simultaneously improving BOTH customer satisfaction AND resource productivity is a challenge. In the past, if you spent a lot of time with a customer to make them happy, your productivity decreased, or vice versa: if you tried to fit a few more appointments in each day, you may compromise on quality work or customer interactions. Today, however, with Dynamics 365 for Field Service enabling digital transformation – field service organisations can do both – improve customer satisfaction and improve resource productivity.

Why Dynamics 365 for Field Service

What's new in Field Service

Find out how we can help improve your field service with CRMGet in touch